MAX Effective Leadership and Management Skills

MAX Transformation Leadership & Management Skills


This programme has been developed from our 25 years of working with top leaders across the hospitality industry. During that time, the business world has evolved and continues to evolve rapidly. New technology, new legislation and new ways of working, means that the modern Manager is no longer just a Manager. The modern Manager needs to inspire exceptional performance from a wide range of people with different skill sets and motivations. The modern Manager can't just manage in the traditional sense, they need to show leadership, they need to coach, they need to train, they need to motivate, they need to engender great teamwork and they need to get each and every member of their team focused and contributing effectively to achieve the desired result.

On this programme we utilise the Insights Discovery concept of personal preferences to enable participants to understand themselves at a deeper level and the people they lead. Each participant completes an Insights Discovery profile prior to the programme, this enables us to help participants understand their leadership style and to identify areas for improvement. We then focus on eight key areas of Transformational Leadership

  • Creating compelling vision
  • Leading change
  • Communicating with impact
  • Fostering teamwork
  • Facilitating development
  • Leading from within
  • Agile thinking
  • Delivering results

As we work through the programme participants complete a personal action plan for each key area of their leadership wheel.

Target Audience

This programme is for Managers with experience who need to develop their leadership skills to take them and their team to the next level.
Participants have included Hotel GM's Executive Chef's Director of Sales, Sales Managers, Executive House Keepers, Front of House Managers, Operations Managers, Business Owners, Financial Controllers, Heads of Departments.

Aim of the Programme

To enable participants to utilise the key skills, principles and processes of leadership and management, to maximise their own and their individual team member's performance, in line with the goals and results they are charged by their company to achieve.

Programme Content

This is a very practical programme using the Insights Discovery concept as a framework to enable participants to:

  • Understand the difference between leadership and management and why the modern leader needs to use both disciplines.
  • Understand the Insights Discovery concept of personal preferences.
  • Creating a compelling vision that sets a motivational direction for the team.
  • Leading change, initiating and directing transformation.
  • Communicating with impact, inspiring and influencing with emotional awareness.
  • Fostering teamwork, collaborating to build effective relationships.
  • Facilitating development, nurturing the growth of self and others.
  • Leading from within. Being authentic, resilient and true to your values.
  • Agile thinking. Using different thinking modes to overcome problems and create opportunities.
  • Delivering results which means honouring commitments and exceeding expectations.

Programme Duration

Two days - 0915-1700 each day

Programme Fee

£895.00 per person plus vat.

Rate includes training, training materials. An Insights Discovery profile, the MAX Guide to Transformational Leadership and Management Skills, morning and afternoon refreshment and lunch each day.

If you book two or more people on the same programme, then we can offer the special rate of £875.00 per person plus vat.

Programme Leader

Martin Pepper- Fellow of the Institute of Sales Management - MD of Maxima Training & Development
Martin is the Managing Director of Maxima Training & Development. He has held Senior Management positions in the airline and hospitality industries and was Director of Sales Training & Business Development, Worldwide for Forte Hotels, before co-founding Maxima in 1995.

Martin is valued by clients for his experience, down to earth approach, fast pace, understanding of business reality, humour and his ability to communicate in a motivational stye that makes people want to take action.

Martin has been made a Fellow of the Institute of Sales Management in recognition of his outstanding contribution in developing sales people in the hospitality industry. Martin is a sought-after conference speaker on a range of subjects related to developing people to develop business.

Martin is a qualified trainer and coach through the CIPD and is a licensed Insights Discovery Practitioner.
A lifelong learner, Martin has resisted the temptation to complete a PHD on the basis that no one would take a Doctor Pepper seriously !

What our Delegates say

'Thank you. I now feel I have a framework that will enable me to get the best out of myself and the team.'

'I didn't want to attend the programme when my GM put me on it, but I am so glad I came as it has really opened my eyes to better ways to motivate my team.'

'The Insights Discovery profile and concept have helped me understand my own management style and to identify the different working styles my team members have. I am now looking forward to adapting and connecting with each of them more effectively.'

'I wish I had this training when I started in management. It has helped me see that there are simple and effective ways to motivate and develop my team.'

'As a chef this the first training I have had to help me lead and manage. I can now see that effective delegation will develop the team and free me up to work on the business not just work hard in the business.'

Thank you, I took a lot from the programme. I have several key action points and I am looking forward to implementing them.'

'What opened my eyes is that I need to work smarter not harder and I need to do the same for my team. Thank you, this programme has shown me how.'

'I liked the fact this programme was very practical, and I could use the stuff we talked about in the real world. I had been on a management programme in the past which was a lot of theory that did not fit into my working day. Thank you for keeping it real.'

'I got so much from the programme, thank you. I especially valued the need to be balanced in my leadership style. I can see now that I was too focused on results and not enough on the actions, we need to take to get the results.'






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